FAQs

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BOOKING A FLIGHT

1. Do I need to make a reservation?

Reservations are not required but highly recommended. If you arrive at the heliport without a reservation you may have to wait for an available flight or schedule a flight later in the day. Due to limited availability we would recommend booking at least 2 weeks in advance. If you book online you can receive discounted rates at least 2 days in advance. During peak times (Christmas, New Years and Easter) we would recommend booking further in advance due to high demand.

2. When should I book during my trip?

We would recommend booking earlier in your trip in case we need to reschedule your flight due to weather conditions.

3. Are Children Full Price?

Children 2 years old and up are full price as due to FAA regulations they need to sit in their own seat. Children under 2 years of age must sit in an adults lap at no charge. When booking please let us know you will have a lap child in the “Any Special Requests?” field on the booking form.

4. What is the best time of day to fly?

Any time of day is good to fly depending on the weather. We usually recommend booking around your schedule because the weather is unpredictable. Keep in mind that during the winter months the sun sets earlier and can affect the tour.

5. Is there a time of day my flight won’t be crowded?

Our flights are almost always fully booked. The only way to guarantee a private tour is to reserve all 6 seats in the helicopter. There is no additional discount for this option.

6. Would you recommend I take a flight if I am afraid of flying, heights or enclosed spaces?

Taking a helicopter is an amazing experience offering breathtaking views of New York City. However, if you are concerned about your fears of flying, heights or enclosed spaces this may not be the best option for you.

CANCELLATIONS AND RESCHEDULING

1. What happens if the weather is bad?

If there is light rain that doesn’t affect visibility, then we may still be able to fly. In the case of bad rain or fog we may need to cancel flights. We will do our best to notify you as soon as we know your flight will be canceled; the weather in New York can change quickly so this may be last minute. We will always try to reschedule your flight. If you are unable to reschedule your flight, it is fully refundable if booked through HeliNY.

2. How bad does the weather have to be before you cancel flights?

We may cancel our flights in dense fog, low clouds, poor visibility, lightning, extremely gusty winds and heavy rain or snow. The temperature outside has no effect on flight conditions as the helicopters are equipped with both heat and air conditioning.

3. What if I need to cancel my flight?

If you need to cancel your flight, we require you to email or call our office at least 24 hours in advance on (212) 355-0801. If you cancel your flight within 24 hours it is non-refundable.

4. Can I reschedule my flight?

You can reschedule your flight at no charge if you contact us more than 24 hours in advance of your flight time. If you contact us within 24 hours there is a $50 per passenger fee to reschedule your flight. Flights cannot be rescheduled within an hour of the check-in time.

GETTING TO THE HELIPORT

1. How do I get to the heliport?

We are a 5 minute walk from the South Ferry subway station; this is the last stop on the 1 train Downtown. If you are using Google Maps enter “Downtown Manhattan Heliport” as the address. If you are using a GPS device sometimes our address isn’t recognized, please use 18 E River Bikeway, New York, NY 10004.

2. How long does it take to get to the heliport?

From Times Square it takes about 30 minutes to reach the Heliport by subway or taxi. Keep in mind that any travel after 4pm will take longer due to commuter traffic.

3. Is there parking at the Heliport?

There is no parking at the heliport but there is a parking garage at the intersection of South Street & Whitehall Street, South St & Old Slip Rd or at the South Street Seaport (Pier 17).

4. What happens if I am running late?

We ask you to check-in 30 minutes prior to your scheduled flight time to ensure that all of our flights depart on time. If you are running late, we may not have you ready for your flight to depart on time and you may miss your flight. We will always do our best to accommodate you on a later flight if available; however we cannot guarantee that you will be able to fly. Please contact us on 212-355-0801 as soon as you think you may be late. You may be asked to pay our $50 per person rescheduling fee if you are late to your flight.

PASSENGER RESTRICTIONS

1. Can I fly if I am pregnant?

You can fly if you are pregnant; we recommend checking with your healthcare provider if you have any concerns.

2. Can I fly in a helicopter if I use a wheelchair or have mobility issues?

Our staff can assist you into the helicopter and will bring your wheelchair to and from the Heliport while you are flying. You will need to be able to sit in one of the seats in the helicopter with your legs bent. Please let us know you will require additional assistance in the “Any Special Requests?” field on the booking form.

3. Can I pick my seat?

The final seating in the helicopter is determined by the weights of all passengers in the flight. You can request a seat but we are unable to guarantee your seat in advance.

4. Is there a weight limit?

The weight limit is 275lb per passenger, passengers who weigh more than this or close to this may have to wait for a flight that can safely accommodate their weight. We cannot offer a tour if a seat belt extender is required.

5. Do you have a safety video?

Yes! Please watch below.

DURING THE TOUR

1. Is the tour narrated?

Our pilots will do their best to point out the major sites and answer your questions, but their main focus is to keep you safe in the air.

2. Can I take my own pictures?

Due to safety precautions you may not take your own pictures while walking to and from the Heliport to the helicopter. Once inside the helicopter you can take your own pictures. Our staff will take a picture of you in front of the helicopter that can be purchased as a print or digital copy after your tour.

3. What can I take on the helicopter?

Only cameras, cell phones and sunglasses may be taken on the helicopter. All bags, hats and scarves may be left in a locker available to you at no charge. For more information on what cannot be brought on board your flight please click here.

4. Do you fly over the city in any of the tours?

The City of New York has strict regulations on the Helicopter Tourism Industry that does not allow us to fly over any part of New York City. All of our tours fly above the Hudson River and New York Harbor.

*See City Lights Experience

5. How close do you fly to the Statue of Liberty?

Due to airspace restrictions around the Statue of Liberty the closest we can fly to Liberty Island is half a mile.

6. At which altitude do you fly?

Our tours fly between 1500ft and 2000ft.

COVID19 HEALTH & SAFETY

1. How is HeliNY keeping their helicopters clean?

Our helicopters will be disinfected before and after each flight. All high touch points such as life preservers, headsets, seat belts, seats and door handles will be thoroughly cleaned. A deep clean using EPA approved chemicals will be done at the beginning and end of each day.

Watch our health & safety video for more information:

2. How is HeliNY keeping their spaces clean?

While on duty, staff will wash their hands or use hand sanitizer often, especially after handling any bags or any high touch surface. Our lobby will be frequently cleaned and sanitized. Gloves will be used when disinfecting surfaces, handling bags and when loading passengers into their flight. All life preservers will be sanitized after each flight. Hand sanitizer will be available to everyone we welcome into our space.

3. What procedures will HeliNY follow to keep passengers and personnel safe?

Our staff will be required to take their temperature prior to reporting to work. If a staff member or pilot exhibits any symptoms of Covi-19, they will not report to duty. All staff and passengers will be required to wear masks on our premises, including during the flight. If you don’t have a mask, we’ll provide it for you.

4. Will you take my temperature?

You’ll be visibly checked for signs of illness. We’ll ask about your recent history relating to Covid-19 symptoms, tests and exposures. If our staff deem it appropriate, a touchless thermometer will be used to take your temperature before boarding your flight. If your temperature is above 100.4, there will be additional screening and you may be refused service.

5. How is HeliNY implementing social distancing?

Heliny will minimize the number of passengers in our lobby to ensure social distancing can be followed. You may be asked to wait outside.

6. How is HeliNY limiting contact to prevent potential spread of the virus?

Instead of getting up close to put your life preserver on, we’ll demonstrate how to do it so you can put it on yourself. We usually try to help, but you will be asked to place your belongings into complimentary lockers. Our headsets will be provided without microphones and will be disinfected between flights. If you prefer, you will also have the option to use disposable earplugs instead. You won’t be able to hear any narration if you pick this option. We are asking that all bookings be prepaid to reduce contact even further at the heliport.

7. Will I share my flight with other passengers?

Our helicopters are sold per seat, with up to 6 passengers in a flight. We will let you know if there are any changes regarding social distancing that will affect your booking. If you would like a private tour please purchase 6 seats.

8. Do I have to wear a headset?

Our headsets will be provided without microphones and will be disinfected between flights. If you prefer, you will also have the option to use disposable earplugs instead. You won’t be able to hear any narration if you pick this option.

9. What if I feel sick on the day of the flight?

We’re waiving our $50 per person same day reschedule fee if you cancel before 10:00 am on the day of your flight. If anyone in your group isn’t feeling well, please let us know before you head to the heliport.