Cancellation Policy

If you need to cancel your flight, please contact our office in advance by phone or email：(212) 355-0801。

Blackout/No-Refund Policy – ​​To ensure fairness to all customers, we implement a no-refund policy during blacklist periods, as demand is extremely high on these dates, and canceling a booking could affect the ability of others to book. Furthermore, HFS makes arrangements in advance with its internal staff and multiple suppliers and partners before the peak demand period, therefore we cannot process refunds during blacklist periods.

• Blackout/Embargo Period (2026)：
  • April 14 – May 31
  • June 15 – September 15
  • November 20 – January 5

If you need to cancel or reschedule during these periods, we will issue a flight voucher, which must be used within 12 months from the date of purchase. Changes must be made at least 72 hours before the scheduled flight departure to avoid additional charges.

Standard cancellation terms (outside of blacklist dates)

• Orders cancelled more than 72 hours before flight departure are refundable, but a credit card refund processing fee will be deducted.
• Orders cancelled within 72 hours of departure are non-refundable.

Event Ticket Guarantee

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^{Applicable terms, conditions, and exclusions. The plan is underwritten by BCS Insurance Company or Jefferson Insurance Company. AGA Service Company is the licensed manufacturer and administrator of these plans. The plans include insurance benefits and assistance services. Please contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.}

Amendment Terms

• 72–24 hours before departure: Non-refundable, but a fee of US$50 per person will be charged for changes made within 12 months of the original purchase date.
• Within 24 hours of departure: Non-refundable, but a fee of US$100 per person will be charged for changes made within 12 months of the original purchase date.

Force majeure policy

HeliNY assumes no liability for unforeseen circumstances beyond its control, including but not limited to presidential or governmental actions, severe weather conditions, national or regional emergencies, or mechanical failures that may affect your flight. In such cases, we will make every effort to reschedule your flight; no refunds will be given. Customers may choose to reschedule their flight within 12 months of the original purchase date or transfer their ticket to another person. Special circumstances will be considered on a case-by-case basis; in such cases, please contact our booking team directly at info@heliny.com.

No-Show Policy – ​​No refunds for no-shows. Subject to seat availability, one-time rebooking is permitted within 12 months of purchase for a fee of US$100 per person.