HeliNY Terms and Conditions

Check in Time

To ensure a smooth experience, all guests must be checked in no later than 30 minutes before the scheduled departure time.

• Flights departing from NYC at/before 3:30PM require check-in 30 minutes before flight time.
• Flights departing from NYC after 3:30PM require check-in 45 minutes before flight time.
• Flights departing from NJ require check-in 50 minutes before flight time.

A valid government-issued photo ID is required for all guests 18 or older at check-in. This allows ample time for check-in, safety briefings, and pre-flight preparations. If you are delayed, please contact us as soon as possible. We will do our best to accommodate delays or arrange alternatives based on our schedule and availability. However, please note that refunds cannot be issued for late arrivals that we are unable to accommodate.

Flight Schedule

Prices and schedules are subject to change without notice. All times are approximate, and HeliNY reserves the right to cancel or combine flights of different lengths. Tours require a certain number of guests to operate. For same day bookings, due to seating minimums, HeliNY reserves the right to combine flights and flight times.

Cancellation Policy

Free cancellation or changes up to 72 hours prior to flight, except during blackout periods, but a credit card refund processing fee will be applied. No-shows will be charged in full, and no refunds will be given. If you cancel your flight within 72 hours of flight time, it is non-refundable.

Cancellations and reschedules outside of blackout dates and within 72 hours of departure are subject to the restrictions in our Cancellation Policy. Changes within 24 hours of departure are non-refundable and cannot be rescheduled, except in situations of force majeure for which customers will receive free rebooking, with potential for free upgrades.

• Changes or cancellations to flights between 72 – 48 hours prior to flight are non-refundable but can be rescheduled up to a year from original purchase date, for a $50 per person fee.
• Changes or cancellations to flights within 24 hours prior to flight are non-refundable but can be rescheduled up to a year from the original purchase date, for a $100 per person fee.

Force Majeure

HeliNY assumes no liability for unforeseen circumstances beyond its control, including presidential or governmental activities, adverse weather, national or regional emergencies or mechanical issues.

Event Ticket Protection

We’ve partnered with Allianz Travel Insurance to provide Allianz Ticket Protection which can reimburse 100% of your ticket purchase if you can’t make the event due to a covered illness, injury, traffic accident, unexpected travel issue, and more. Every year, millions of people choose us to protect their event tickets, travel plans, registration fees, and more. Alliance is a trusted leader in specialty insurance and our award-winning assistance team is always available to help.

Children

Children two years of age or older must purchase a seat. Children under two years of age can travel on an adult’s lap with a valid passport or birth certificate. Children 17 and under must fly with a parent or guardian.

Weight Limit

The maximum weight limit is 275lbs/124.7kg/19.6 stone per passenger; passengers who weigh more than this or close to this are recommended to contact our Reservations team at (212)355-0801 for further assistance.Guests must provide approximate body weights at booking, and all guests are required to be weighed upon arrival. Guests who have inaccurately stated their weight may experience delays or a cancelation with no refund. If necessary, and subject to space availability, a passenger that exceeds the maximum weight limit may have the opportunity to purchase an additional seat.

Alcohol & Drugs

Per FAA regulations, Tour customers may not bring alcohol or drugs on a flight. Guests who are or appear to be under the influence of alcohol or drugs may be refused service, and no refund will be issued.

Prohibited Items

The following items are prohibited on the aircraft: firearms or ammunition, explosives, defense sprays, hazardous materials, lithium/ion batteries, and flammable liquids. Only cameras, cell phones and sunglasses may be taken on the helicopter. All bags, hats and scarves may be left in a locker available to you at no charge.

Credit Card Disputes

HeliNY reserves the right to contact guests to resolve credit card disputes and collect for the product purchased, including no-shows. HeliNY is not responsible for expenses incurred due to flight delays or cancellations that violate our published Cancellation Policy.